# -*- coding: utf-8 -*- # Part of Odoo. See LICENSE file for full copyright and licensing details. import base64 from odoo import http,tools, _ from odoo.http import request from odoo.addons.base.models.assetsbundle import AssetsBundle class LivechatController(http.Controller): # Note: the `cors` attribute on many routes is meant to allow the livechat # to be embedded in an external website. @http.route('/im_livechat/external_lib.', type='http', auth='public') def livechat_lib(self, ext, **kwargs): # _get_asset return the bundle html code (script and link list) but we want to use the attachment content bundle = 'im_livechat.external_lib' files, _ = request.env["ir.qweb"]._get_asset_content(bundle) asset = AssetsBundle(bundle, files) mock_attachment = getattr(asset, ext)() if isinstance(mock_attachment, list): # suppose that CSS asset will not required to be split in pages mock_attachment = mock_attachment[0] # can't use /web/content directly because we don't have attachment ids (attachments must be created) status, headers, content = request.env['ir.http'].binary_content(id=mock_attachment.id, unique=asset.checksum) content_base64 = base64.b64decode(content) if content else '' headers.append(('Content-Length', len(content_base64))) return request.make_response(content_base64, headers) @http.route('/im_livechat/load_templates', type='json', auth='none', cors="*") def load_templates(self, **kwargs): base_url = request.httprequest.base_url templates = [ 'im_livechat/static/src/legacy/public_livechat.xml', ] return [tools.file_open(tmpl, 'rb').read() for tmpl in templates] @http.route('/im_livechat/support/', type='http', auth='public') def support_page(self, channel_id, **kwargs): channel = request.env['im_livechat.channel'].sudo().browse(channel_id) return request.render('im_livechat.support_page', {'channel': channel}) @http.route('/im_livechat/loader/', type='http', auth='public') def loader(self, channel_id, **kwargs): username = kwargs.get("username", _("Visitor")) channel = request.env['im_livechat.channel'].sudo().browse(channel_id) info = channel.get_livechat_info(username=username) return request.render('im_livechat.loader', {'info': info, 'web_session_required': True}, headers=[('Content-Type', 'application/javascript')]) @http.route('/im_livechat/init', type='json', auth="public", cors="*") def livechat_init(self, channel_id): available = len(request.env['im_livechat.channel'].sudo().browse(channel_id)._get_available_users()) rule = {} if available: # find the country from the request country_id = False country_code = request.session.geoip.get('country_code') if request.session.geoip else False if country_code: country_id = request.env['res.country'].sudo().search([('code', '=', country_code)], limit=1).id # extract url url = request.httprequest.headers.get('Referer') # find the first matching rule for the given country and url matching_rule = request.env['im_livechat.channel.rule'].sudo().match_rule(channel_id, url, country_id) if matching_rule: rule = { 'action': matching_rule.action, 'auto_popup_timer': matching_rule.auto_popup_timer, 'regex_url': matching_rule.regex_url, } return { 'available_for_me': available and (not rule or rule['action'] != 'hide_button'), 'rule': rule, } @http.route('/im_livechat/get_session', type="json", auth='public', cors="*") def get_session(self, channel_id, anonymous_name, previous_operator_id=None, **kwargs): user_id = None country_id = None # if the user is identifiy (eg: portal user on the frontend), don't use the anonymous name. The user will be added to session. if request.session.uid: user_id = request.env.user.id country_id = request.env.user.country_id.id else: # if geoip, add the country name to the anonymous name if request.session.geoip: # get the country of the anonymous person, if any country_code = request.session.geoip.get('country_code', "") country = request.env['res.country'].sudo().search([('code', '=', country_code)], limit=1) if country_code else None if country: anonymous_name = "%s (%s)" % (anonymous_name, country.name) country_id = country.id if previous_operator_id: previous_operator_id = int(previous_operator_id) return request.env["im_livechat.channel"].with_context(lang=False).sudo().browse(channel_id)._open_livechat_mail_channel(anonymous_name, previous_operator_id, user_id, country_id) @http.route('/im_livechat/feedback', type='json', auth='public', cors="*") def feedback(self, uuid, rate, reason=None, **kwargs): channel = request.env['mail.channel'].sudo().search([('uuid', '=', uuid)], limit=1) if channel: # limit the creation : only ONE rating per session values = { 'rating': rate, 'consumed': True, 'feedback': reason, 'is_internal': False, } if not channel.rating_ids: values.update({ 'res_id': channel.id, 'res_model_id': request.env['ir.model']._get_id('mail.channel'), }) # find the partner (operator) if channel.channel_partner_ids: values['rated_partner_id'] = channel.channel_partner_ids[0].id # if logged in user, set its partner on rating values['partner_id'] = request.env.user.partner_id.id if request.session.uid else False # create the rating rating = request.env['rating.rating'].sudo().create(values) else: rating = channel.rating_ids[0] rating.write(values) return rating.id return False @http.route('/im_livechat/history', type="json", auth="public", cors="*") def history_pages(self, pid, channel_uuid, page_history=None): partner_ids = (pid, request.env.user.partner_id.id) channel = request.env['mail.channel'].sudo().search([('uuid', '=', channel_uuid), ('channel_partner_ids', 'in', partner_ids)]) if channel: channel._send_history_message(pid, page_history) return True @http.route('/im_livechat/notify_typing', type='json', auth='public', cors="*") def notify_typing(self, uuid, is_typing): """ Broadcast the typing notification of the website user to other channel members :param uuid: (string) the UUID of the livechat channel :param is_typing: (boolean) tells whether the website user is typing or not. """ channel = request.env['mail.channel'].sudo().search([('uuid', '=', uuid)], limit=1) channel.notify_typing(is_typing=is_typing) @http.route('/im_livechat/email_livechat_transcript', type='json', auth='public', cors="*") def email_livechat_transcript(self, uuid, email): channel = request.env['mail.channel'].sudo().search([ ('channel_type', '=', 'livechat'), ('uuid', '=', uuid)], limit=1) if channel: channel._email_livechat_transcript(email) @http.route('/im_livechat/visitor_leave_session', type='json', auth="public") def visitor_leave_session(self, uuid): """ Called when the livechat visitor leaves the conversation. This will clean the chat request and warn the operator that the conversation is over. This allows also to re-send a new chat request to the visitor, as while the visitor is in conversation with an operator, it's not possible to send the visitor a chat request.""" mail_channel = request.env['mail.channel'].sudo().search([('uuid', '=', uuid)]) if mail_channel: mail_channel._close_livechat_session()